Support Forums FAQ
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How to register at the Lavasoft Support Forums
1.Go to the forums at www.lavasoftsupport.com*.  
2.Click on "Register".  
3.Complete the form.  
4.Read the Terms of Service, acceptance is required.  
5.Submit the registration.  
6.You will receive a validation email within 24 hours.  

How to start a topic at the Lavasoft Support Forums
1.Log in using the username and password that you have chosen.  
2.Click on the forum title that matches the version of Ad-Aware SE that you use.  
3.On the page that opens, click on the button that say's "New Topic".  
4.On the page that opens, type your message in the window.  
5.When finished, click on the "Post New Topic" button.  
6.You can also edit your post afterwards by clicking the "Edit" button.  

Posting logfiles
When posting a question at the Lavasoft Support Forums it is likely that you will be asked to post a log file. Before the Lavasoft Personnel at the Support Forums can help with a removal, they must first see a log file of the scan. The log file shows them the pertinent information needed to ensure that Ad-Aware and the definitions file are up to date. The log file lists the processes that are running in the computer at the time of the scan, the objects that were detected during the scan, and other environmental information.

Before posting your logfile
Before you post your log file you should make sure your copy of Ad-Aware is up to date. Start by checking the version number, in the lower right corner of the Ad-Aware program window. Then run WebUpdate to make sure you are using the latest definition file. If a new file is available, download it and run a new scan.

How to post your logfile
1.Scan with Ad-Aware,  
2.When the scan is complete click the "Show logfile" button  
3.Right click in the window and choose "Select all"  
4.Right click again and choose "Copy to clipboard"  
5.Go to the support forums and start a new post.  
6.Right click in the text field and select "Paste"  

How to recover a lost password
1.Go to www.lavasoftsupport.com* and click on "Log in" at the top left.  
2.In the page that appears you will find a link, "I've forgotten my password! Click here!"  
3.Follow the directions on the page that appears.  
4.Click "Proceed".  
5.An email will be sent to the address you registered with.  
6.In the e-mail you will be given a link* that will take you to a webpage that you can enter a new password.  
7.Click on "Proceed".  

   You will now be able to login.


* You must be connected to the Internet to access this link


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© 2004 Nicolas Stark Computing AB (Lavasoft)
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